Canada’s Outstanding Principals - A Leadership Development Program - Program Overview

PROGRAM

The Practice of Customer-Focused Marketing




Course Dates:
19/04/2017 To 21/04/2017


Cost:
CAD $ 4250

Language of Instruction:
English





In the business of changing customer behaviour, you want prospects to open written communications and direct mail, to click on online advertising and to post recommendations. The success of any marketing enterprise is a function of how well it interacts with customers at the last mile and how well it masters the business of changing behaviour.

Rotman's Customer-Focused Marketing Program centres on a comprehensive understanding of customer behaviour. Through theory and the application of big data analytics, behavioural economics and business design, you will learn to make effective strategic decisions to enhance your organization's interaction with customers.


Rotman School of Management, University of Toronto



Tel : 416-978-8815



ARTICLES YOU MIGHT LIKE

BOOK REVIEW

Innovation + Equality

BOOK REVIEW

The 360° Corporation

Sarah Kaplan on embracing stakeholder trade-offs to achieve social good

VIEWPOINT

Innovation and Strategic Stability

BOOK REVIEW

Design Thinking in Organizations

VIEWPOINT

Inclusion by Design



 
Close
Google Analytics Alternative