There is a science to transforming conflict into collaboration. As the business world becomes more complex, a collaborative culture is essential within all types of institutions from small businesses to global organizations. As change becomes a bigger constant, there will inevitably be disagreement on how to move forward. However, these changes will present growth opportunity.
In this highly interactive program, you will learn to use the fundamental structure of conflict management to move from conflict to collaboration acting either as a party in a conflict or as a third-party facilitator. You will learn how to defuse anger, repair broken trust and rebuild stressed relationships with peers, subordinates, superiors, clients and customers. You will learn how to leverage the challenges of a diverse workgroup into opportunities that incubate creativity. Participants will engage in realistic conflict simulations that challenge them to manage emotions, agendas and to achieve organizational success.
Kellogg School of Management, Northwestern University
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