Customer engagement implies attitudes and procedures that go much deeper than are normally understood. What do customers think they want? What do they really want? And then, what is it that customers don’t even know they want? You have to go beyond demographic descriptions to understand the psychology that motivates the behaviour of your customers, their rational statements and their emotional aspirations.
You can achieve superior performance through customer-based productive, sustained growth. But first you need to rethink your whole approach. Powering Growth will break through the platitudes many organisations allow themselves to believe about their customer focus. Over five days, the programme will instil in you a whole new way of thinking that will allow you to create your own roadmap for growth.
The way the world is now, you grow… or start to wither and die. It is easy to say, but do you really know what it takes to grow your business? Growth does not mean just getting a short-term advantage over competitors, but taking your business to new peaks of performance and profitability. And then sustaining it.