RESEARCH
Addressing Severe Uncertainty
PROGRAM
Advanced Certificate in Differentiation and Innovation through Services
The Advanced Certificate, like the services it discusses, is multidisciplinary. We will examine the most important frameworks in the study of services and how they are (or are not) used in companies. The program raises several important questions:
- How are these frameworks applied in the “real world” and is there room for improvement, even among world-class service organizations?
- How can I apply the key learning poins of the program to my organization?
ARTICLES YOU MIGHT LIKE
VIEWPOINT
Developing High-Potential Executives at Orange
Orange Business Services places its trust in HEC Paris to train its high-potential employees
DEVELOPING LEADERS QUARTERLY MAGAZINE AND WEEKLY BRIEFING EMAILS
Developing Leaders Magazine:
The Essential Leadership Quarterly
The Executive Briefing and Upcoming Programs
