PROGRAM

Advanced Certificate in Differentiation and Innovation through Services




Course Dates:
07/05/2017 To 21/05/2017


Cost:
EUR € 14585

Language of Instruction:
English





The Advanced Certificate, like the services it discusses, is multidisciplinary. We will examine the most important frameworks in the study of services and how they are (or are not) used in companies. The program raises several important questions:

  • How are these frameworks applied in the “real world” and is there room for improvement, even among world-class service organizations?
  • How can I apply the key learning poins of the program to my organization?

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