Over the last few years, all the results of empirical, behavioural science research have identified people management as a differentiating factor to ensure management excellence in any functional area and in today's complex world. People make their firms, and correctly managing these people will determine the companies' success. Upon completing this programme, participants have to be able to respond questions such as the following: What is people leadership and what are the implications of this leadership? Is ensuring that our people are both willing and available feasible? What do our people expect of us?