Make Conflict Resolution Part of a Healthy Work Environment
Gain valuable insights into the nature of workplace conflict. Learn how to prevent conflicts when possible, recognize unstated conflicts, and resolve explicit conflicts in a fair and considerate manner. Practice techniques for managing conflict on personal and team levels. Come away with an action plan for applying a conflict resolution process in your organization.
The course includes techniques for managing conflicts between managers and workers, as well as between co-workers. It does not cover legal, contractual or societal conflicts.