Resolving Conflict in the Workplace

PROGRAM

Resolving Conflict in the Workplace




Course Dates:
TBC


Cost:
TBC

Language of Instruction:
English





Make Conflict Resolution Part of a Healthy Work Environment

Gain valuable insights into the nature of workplace conflict. Learn how to prevent conflicts when possible, recognize unstated conflicts, and resolve explicit conflicts in a fair and considerate manner. Practice techniques for managing conflict on personal and team levels. Come away with an action plan for applying a conflict resolution process in your organization.

The course includes techniques for managing conflicts between managers and workers, as well as between co-workers. It does not cover legal, contractual or societal conflicts.


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