Develop the skills required for effective business analysis including planning, gathering, communicating and documenting stakeholder requirements. Business analysts are the link between the customer and the project. They have the task of identifying the customer needs and translating these into business requirements. These business requirements are in turn used to develop new customer-centred products, services and systems. This program teaches you the essentials of business analysis, including key roles and responsibilities as well as understanding all of the steps in the business requirements process – from stakeholder identification to customer satisfaction.